Last updated: 2 October 2026
These terms apply when you use excellentpick.co.uk or purchase goods from Excellent Pick Ltd. Please read them before placing an order. Nothing in these terms limits rights that cannot lawfully be excluded under UK consumer law.
1. About us
The website is operated by Excellent Pick Ltd, a company registered in England and Wales under company number 13513400. Our registered office is 85 Great Portland Street, First Floor, London, W1W 7LT, United Kingdom.
Email: support@excellentpick.co.uk
Telephone or text: +44 7369 285630
2. Products and website information
We take reasonable care to describe and display products accurately. Colours and appearance can vary between screens. Measurements are approximate unless a product page states otherwise.
Availability shown on the website can change. If we cannot supply an ordered product, we will contact you and refund any amount paid for that product.
References to “officially licensed” apply only where that description appears on the relevant product page.
3. Prices, currencies and payment
The price and currency applying to an order are shown before payment. Delivery charges and any taxes collected by the store are shown at or before checkout.
Excellent Pick Ltd is not VAT registered and does not display or charge a separate VAT amount.
We may change prices for future orders. A change does not affect an order we have already accepted, except where the displayed price was an obvious error that a reasonable customer would recognise. If that occurs, we will contact you before proceeding.
Payment is processed using the payment provider selected at checkout. You must be authorised to use the chosen payment method.
4. Placing and accepting an order
Submitting an order is an offer to purchase the goods. An automated acknowledgement confirms that we received the request; it does not necessarily mean the order has been accepted. A contract is formed when we confirm acceptance or dispatch the goods, whichever our confirmation states.
We may decline or cancel an order before acceptance, for example if a product is unavailable, payment is not authorised, delivery is unavailable to the address, or we reasonably suspect fraud or misuse. If payment has been taken, we will refund it.
5. Delivery
Delivery options, costs and estimates are described in Delivery Information and shown at checkout where applicable. Products supplied from different locations may arrive separately.
We aim to deliver within the stated estimate. Where no other period has been agreed, consumer orders will be delivered within the period required by law. Please contact us promptly if delivery is delayed or tracking shows a problem.
Responsibility for the goods passes to a consumer when the goods are delivered to the consumer or a person identified by the consumer to receive them, subject to applicable law.
6. Cancellation, returns and refunds
For most goods purchased online, consumers may cancel without giving a reason from the time the order is placed until 14 days after receiving the goods. After notifying us, the consumer normally has another 14 days to send the goods back.
Exceptions can apply, including certain personalised, perishable or unsealed hygiene-sensitive goods. Details, return instructions and refund timing are in Returns, Cancellations and Refunds.
Your legal remedies for goods that are faulty, not as described or otherwise do not conform to the contract are not affected by a change-of-mind exception, sale price, warranty or guarantee.
7. Promotions and discount codes
Promotions apply only during the stated period and subject to any clearly disclosed conditions. Unless stated otherwise, discount codes cannot be exchanged for cash or applied retrospectively. We may refuse a code where its published conditions are not met or it has been obtained or used fraudulently.
Promotion terms do not reduce statutory rights.
8. Acceptable use of the website
You must not misuse the website, attempt unauthorised access, introduce malicious code, interfere with operation, scrape the service in a way that imposes an unreasonable burden, or use the website for unlawful or fraudulent purposes.
9. Intellectual property
The website’s original text, design and branding are owned by or licensed to Excellent Pick Ltd. Product names, logos, characters and other third-party intellectual property belong to their respective owners or licensors. No rights are transferred except the limited right to use the website for lawful personal shopping.
10. Our responsibility
We do not exclude or limit liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or breach of statutory consumer rights.
If you are a consumer, we are responsible for foreseeable loss or damage caused by our breach of these terms or failure to use reasonable care and skill. We are not responsible for loss that was not reasonably foreseeable when the contract was formed or for business losses arising from a consumer purchase.
Nothing in this section affects remedies available under consumer law.
11. Personal data and cookies
Our Privacy Policy explains how we use personal data. Our Cookie Policy explains the technologies used by the store and how to manage choices.
12. Changes to the website or these terms
We may update the website and these terms for future use, including to reflect service, provider or legal changes. The terms applying to an accepted order are those made available when the order was placed, unless a change is required by law or agreed with you.
13. If part of these terms is invalid
If a court or relevant authority decides that part of these terms is invalid or unenforceable, the remaining parts continue to apply.
14. Governing law and courts
These terms are governed by the law of England and Wales. If you are a consumer resident elsewhere in the United Kingdom, you retain any mandatory protections and may bring proceedings in the courts available under applicable consumer law.
15. Contact and complaints
Please contact support@excellentpick.co.uk with your order number and a clear description of the issue. We will acknowledge and investigate the complaint and explain the proposed resolution.
Customer support is provided online Monday to Friday, excluding bank holidays. We aim to reply within 24 hours during those service days. Messages received at weekends or on bank holidays are handled from the next service day.