Delivery
Where are orders dispatched from?
We work with UK-based suppliers and fulfilment partners. Products supplied from different locations may arrive in separate parcels.
How much is UK delivery?
Royal Mail 48 costs £3.49 for orders below £49.99 and is free for orders of £49.99 or more. Royal Mail 24 costs £4.49 for qualifying orders. Please see Delivery Information for full details.
How long does UK delivery take?
Royal Mail 48 typically takes 2–3 business days after dispatch. Royal Mail 24 typically takes 1–2 business days after dispatch. These are estimates rather than guaranteed delivery dates.
When will my order be dispatched?
Orders placed by 1pm on a business day are normally processed that day. Orders placed after 1pm, at weekends or on bank holidays are normally processed on the next business day.
How do I track my order?
We email tracking information when it is available. If you have not received it, check your junk folder and then contact support@excellentpick.co.uk with your order number.
The Royal Mail 24 and Royal Mail 48 services used by the store are tracked.
Which countries do you deliver to?
International delivery is currently paused. We are accepting delivery addresses in the United Kingdom only. We will update the Delivery Information page if international delivery becomes available again.
Orders and payment
Which currencies can I use?
Orders are currently accepted for UK delivery and the applicable order currency is shown before payment. Currency selectors or displays do not guarantee that delivery is available outside the United Kingdom.
How will I know that my order was received?
Shopify sends an order confirmation to the contact details supplied at checkout. If it does not arrive, check your junk folder and contact us with the name and email address used for the order. Do not send payment-card details.
Can I cancel an order?
Contact us as soon as possible. If an order has already entered dispatch, it may not be possible to stop the parcel, but this does not remove any statutory cancellation rights that apply to online purchases. See Returns, Cancellations and Refunds.
Is checkout secure?
Checkout is provided through Shopify and the payment options displayed at checkout. Excellent Pick does not ask customers to send card information by email or text message.
Products and special orders
Are products officially licensed?
Products described as officially licensed on their product page are supplied as licensed merchandise. If a listing does not state this clearly, contact us before ordering.
What are special orders?
Special orders may include signed sports memorabilia and other products requiring additional manual checks. The individual product page explains what is supplied and whether a certificate of authenticity is included.
Can signed memorabilia be worn?
Signed memorabilia is generally intended for display. Handling or wearing it may affect the signature or condition. Check the individual product description and any care instructions.
Returns and support
Can I return an unwanted online purchase?
For most goods purchased online, you may notify us of cancellation within 14 days after receiving the goods and then return them within a further 14 days. Exceptions can apply to personalised, perishable or unsealed hygiene-sensitive goods. See Returns, Cancellations and Refunds.
What if an item is faulty, damaged, incorrect or not as described?
Email support@excellentpick.co.uk with your order number and a description of the issue. Once authorised, we will send you a free-return postage method and the return address. Do not send the item before receiving authorisation. Your statutory rights are not affected by our voluntary return or warranty arrangements.
How do I contact Excellent Pick?
Email support@excellentpick.co.uk or telephone/text +44 7369 285630.
Customer support is online Monday to Friday, excluding bank holidays. We aim to reply within 24 hours during those service days.